1. Label the gadgets with the words below.

2. Match the parts of the gadgets (1-10) with the words below (a-j).

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3. Listen to a customer complaining in a shop. Then answer the questions.

1   Which gadget from exercise 1 is faulty?

      _____________________________

2   Which three parts of the gadget are mentioned? (Choose from the parts in exercise 2.)

1   _______________

2   _______________

3   _______________

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4. Listen again and complete the sentences with the words below. Circle the correct speaker (C – customer or SA – shop assistant) for each sentence.

credit      happy      money      receipt      refunds      something      wrong

1   What’s ____________________ with it? C / SA

2   There’s ____________________wrong with the volume control. C / SA

3   Can I have my ____________________ back? C / SA

4   We don’t give ____________________, I’m afraid. C / SA

5   I’m not ____________________about that. C / SA

6   I can give you a ___________________ note. C / SA

7   Have you got the ___________________ with you? C / SA

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5. Read the Speaking Strategy. Then read the speaking task and write answers to all the questions below.

You are returning a gadget to a shop because one part of it is faulty. Discuss these four issues during your conversation with the shop assistant:

• What the gadget is and how much you paid for it.
• Which part of the gadget has a problem.
• When the problem started.
• What you want the shop to do.

1   What type of gadget did you buy?

     ________________________

2   How much did you pay for it?

     ________________________

3   Which part of the gadget has stopped working?

     ________________________

4   When did the problem start?

     ________________________

5   Do you want to exchange it or do you want to refund?

     ________________________

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6. Now do the task using your notes from exercise 5.

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