Read the task below and write a letter of complaint (150-180 words) to the service provider

Writing

Read the task below and write a letter of complaint (150-180 words) to the service provider.

(Đọc nhiệm vụ dưới đây và viết một lá thư khiếu nại (150-180 từ) cho nhà cung cấp dịch vụ)

You recently travelled by plane / coach / train and you were very dissatisfied with the service. Write a letter of complaint in which you describe what went wrong and suggest how the company could improve their service.

Bài Làm:

Dear Sir/Madam,

I am writing to express my disappointment with the level of service provided during my recent train journey from London to Edinburgh. Unfortunately, the experience left me with a very negative impression of your company, which I am compelled to share with you.

To begin with, the train was running 30 minutes late from the scheduled time, which caused me to miss an important appointment. Moreover, the seats were uncomfortable and cramped, and there was no space for luggage. The air conditioning was not working properly, which made the journey unbearable, especially on such a hot day. The refreshment trolley was late, and when it finally arrived, the prices were exorbitant.

I suggest the following measures to improve your service: Firstly, better maintenance of the train's facilities is essential, especially during the summer months when passengers expect a comfortable and pleasant journey. Secondly, your company should consider reducing the prices of refreshments, which are currently unreasonably high. Lastly, the punctuality of trains should be maintained, as this is of paramount importance to passengers.

I would appreciate it if you could look into this matter and make the necessary improvements. Thank you for taking the time to read my letter.

Sincerely,

[Your Name]

Xem thêm Bài tập & Lời giải

Trong: Giải Tiếng Anh 11 Friends Global Review Unit 8

Reading

Read the following passage about Mary Kingsley, a famous British explorer. Answer the questions.

(Đọc đoạn văn sau về Mary Kingsley, một nhà thám hiểm nổi tiếng người Anh. Trả lời các câu hỏi)

Mary Kingsley was born in London in 1862, the daughter of a doctor and a domestic servant. She received little formal education, as in those days, people did not think that it was necessary to educate girls. However, she spent time in her father’s library, which was full of travel and science books.

In 1892, her parents died and Mary inherited £4,300, a considerable sum at that time. Mary had always dreamed of travelling to Africa, and with the money, she could now do this. She arrived in Sierra Leone in August 1893, lived with local people, and learned from them the skills needed to survive in the jungle. She often went alone into dangerous areas to collect plant and animal specimens. She returned to Britain in 1893 just to be back in Africa the next year. She daringly climbed the 4,040-metre-high Mount Cameroon by a previously unknown route wearing a long black dress.

In 1895, Mary went home again, taking some rare specimens, including a live reptile which she gave to a zoo. Mary wrote two books with her experiences — Travels in West Africa and West African Studies —in which she described the way of life of the indigenous people. She was very critical both of the missionaries who set out to convert the local people and of British colonial rule. She thought they damaged the African culture. Her fame grew and she gave lectures all over Britain. She went out to Africa again in March 1900, but before she could travel north to the part she loved, she died of typhoid in South Africa at the age of 37.

1. Why was Mary not sent to school?

2. How could she afford to travel to Africa?

3. What did she wear to climb Mount Cameroon?

4. What was her opinion of missionaries and of British colonial rule?

5. How many expeditions to Africa did she go on?

6. What did she die of?

Xem lời giải

Listening

Listen to a talk about hovercrafts and fill in each blank with NO MORE THAN three words.

(Nghe bài nói về thủy phi cơ và điền vào mỗi chỗ trống KHÔNG QUÁ ba từ)

A hovercraft is a unique kind of vehicle which has got the (1) ______________ over any kind of terrain land, water, mud, or ice. It has got special engines that blow air below the vehicle. The pressure of this air is (2) ______________ than the pressure in the atmosphere and the (3) ______________ in the pressure lifts the hovercraft above the surface so that it can travel over small obstacles (4) ______________, making it one of the most (5) ______________ vehicles in the world. The hovercraft was first designed in Britain in the 1950s. Today, these vehicles are used all over the world. They are particularly (6) ______________ during disasters, because they can get to places that a boat or a helicopter can’t reach. The  manufacturers have created hovercraft (7) ______________ The smaller models are easy to drive and their designers always have (8) ______________ in mind.

Xem lời giải

Speaking

Work in groups. Discuss the following questions.

(Làm việc nhóm. Thảo luận các câu hỏi sau)

- What is the most important character trait an explorer should have?

- Where on Earth is the most dangerous area to explore: a desert, the polar regions, or the sea?

Xem lời giải

Xem thêm các bài Giải tiếng anh 11 Friends Global, hay khác:

Xem thêm các bài Giải tiếng anh 11 Friends Global được biên soạn cho Học kì 1 & Học kì 2 theo mẫu chuẩn của Bộ Giáo dục theo sát chương trình Lớp 11 giúp bạn học tốt hơn.

Lớp 11 | Để học tốt Lớp 11 | Giải bài tập Lớp 11

Giải bài tập SGK, SBT, VBT và Trắc nghiệm các môn học Lớp 11, dưới đây là mục lục các bài giải bài tập sách giáo khoa và Đề thi chi tiết với câu hỏi bài tập, đề kiểm tra 15 phút, 45 phút (1 tiết), đề thi học kì 1 và 2 (đề kiểm tra học kì 1 và 2) các môn trong chương trình Lớp 11 giúp bạn học tốt hơn.